Secrets for Successful Shipping
Trident wants your shipment to be pain free.
The biggest secret of successful shipping is simple. It is this: Pay attention to the details. If you placed an order with Trident Furniture, you should have received a phone call to confirm the details of shipping your order. Your address, your phone number (that gets answered), and your type of facility should all have been reviewed.
When you sign the order acknowledgment or confirm your order or send a purchase order, you should read it carefully. You confirm their accuracy when you sign or confirm. If you did not read it before it shipped, there is still time to do it and make a call to avoid a delay or other problems.
Trident makes every effort to get the best freight costs for your shipment. That means we use a variety of highly rated, quality, national shippers and rely upon them for professional service. Please remember to watch for their call and return any messages promptly. All freight carriers have people working for them that need to be fired, but we can't do that. What Trident can do is get involved when there is a problem. Please call Trident if you have any concern or issue with a carrier or their people. We can resolve a problem when we know about it.
Most shipments are "dock to dock" or "tail-gate delivery" which means the freight company makes the goods available at the end of the truck for you to take off. Most items can be off-loaded easily with this service, but if you don't think that will work, you can order and pay for a "lift-gate truck". This must be done before the order ships and paid for. Costs run from $50 - $150.
Inside delivery is another extra paid service that is available and costly. 95% of shipments are sent as dock to dock but sometimes you need inside delivery. This is done by quote and would be included on the order acknowledgment or purchase order and paid for.
Freight Damage is rare with the carriers we use and the type of durable products we sell, and because they are always packed well. But it can happen. The following is very important to read and follow in the event your shipments looks damaged in any way. Orders are usually shipped with the terms prepaid FOB origin. Which means you need to take special care of your shipment.
Avoiding Freight Damage Losses or Claims Problems
1) Before Receiving and Signing anything , inspect all packages or pallets for freight damage. This is very important. If you sign and find damage later, it's harder to process a claim.
2) If there is any damage, or potential damage, write on the paperwork, "SUBJECT TO FURTHER INSPECTION" and or "POSSIBLE CONCEALED DAMAGE" before you sign for the shipment. Sign and get a copy if there is damage or possible damage. Most the time, if you write that on the paperwork, the driver will take the time to inspect the shipment with you. And your can determine if damaged packing means damaged products.
3) Take pictures of any damage and contact Trident immediately. (866-485-2864) This information is needed to submit freight claims. Finally, #4 is important.
4) Relax and remember that most shipments are trouble free with no damage. But when there is a problem, details are important. Inspect, note and call.
Trident will call or email when the shipment leaves the factory or warehouse and provide a delivery estimate and tracking information. Unless your shipment is a ground package shipment (UPS or FedEX), the shipper is instructed to call. Keep an eye out for that call and reply promptly. Call Trident if you have any problems or concerns.
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